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Cty Phần Mềm Gear Inc. Vietnam Tuyển Dụng 2018

[HN] Công Ty Phần Mềm Gear Inc. Vietnam Tuyển Dụng Customer Support Agent Part-time 2018

Gear Inc. (previously known as Sixth Gear Studios) is an American owned and operated business process outsourcing company located in Hanoi, Vietnam. We provide industry-leading Image Moderation, Social Media Management, IT Consulting, Application Development, Game Development, and Outsourcing Services.


Customer Support Agent (Part-time)

Working time:

- Operating hours: 8:00 am - 9:00 pm, Monday through Sunday.

- Minimum required number of working hours per week: 20 hours/ week

- Will be required to work all Vietnamese Holidays.

- Able to work on weekends is preferred.

Working Address: Skylight Building, No. 125D, Minh Khai Street, Hai Ba Trung District, Hanoi, Vietnam

1. Job Description

-  Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.

-  Identify and assess customers’ needs to achieve satisfaction

-  Provide accurate, valid and complete information by using the right methods/tools

-  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

-  Meet personal/team’s targets

-  Keep records of issues/problem for further investigation from functional teams

-  Follow communication procedures, guidelines and policies

-  Work with managers on the customer feedback

2. Job Requirements

-  Good English communication skills

-  Good computer skills (familiar with MS Office & Google applications)

-  Experience in customer service

-  Excellent interpersonal skills

-  Attention to details and desire to learn

-  High sense of responsibility and enthusiasm

-  Ability to work independently and in a tea.

-  Flexible, adaptable to new changes

-  Familiar with smartphone/ mobile device/mobile applications

-  Experience in device/application troubleshooting is highly preferable

3. Benefits

- Attractive salaries and benefits

- International, fun and professional working environment.

- Continuous training to fully develop your potential

- An open and honest culture where people are valued, treated fairly and trusted and empowered.

- Flexible working hours.

- Social, medical and unemployment insurance.

- Annual health check, annual flu vaccination.

- Free gym, Games (VR, PS4, Wii-U,...); in-house classes: Yoga, BJJ, Zumba, Kick -Boxing.

- Flexible working hours.

- Salary range: Negotiable.

4. How to apply

- All interested candidates are welcome to apply. Please send your cover letter and resume (in English) expressing your interest to us at Jobs@gearinc.com

- Subject: [GearInc] Customer Support Agent- Fullname

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