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[HCM] Navigos Group Tuyển Customer Care (Fresh Graduates) 2017

Navigos Group (Vietnamworks + Navigos Search) is seeking candidates for “Customer Care Representative” position.


WHAT WE CAN OFFER

- 15 days of annual leave, Performance and salary review every 6 months

- Good training opportunities: Leadership, Breakthrough success, Service excellent culture

- Exciting team activities: Teambuilding, Company trip, Thanksgiving day, Annual party…

JOB DESCRIPTION

If you are reading this piece of news, obviously, you're already a VietnamWorks User! When finding your dream job through VietnamWorks, have you ever wondered what we're doing every day to bring you jobs and make you satisfied with our services?

The fastest way to have the answer is to become a part of us - a Customer Care Representative!!!

Your mission is to bring "WOW Service" to customers mainly via email & computer system:

Customer Experience:

- Trouble shoot problems happen to customers on website

- Support & improve customer experience via live chat, email, hotline.

Customer Satisfaction:

- Proactively study jobs online and advise to help customers recruit effectively.

Customer Engagement:

- Participate in creating HR contents such as recruitment tips, hiring advices, attract and retain talent, …

- Support customer community.

Service Excellence Culture:

- Generate and in charge of some initiatives to promote and strengthen company’s service culture.

Special projects:

- Assist in ad-hoc projects such as: screening candidate's profiles, phoning candidates to update their CVs, ....

***Working time: 9:00 am - 6 : 00 pm from Monday to Friday.

***Support Sales & Customers mainly through email & computer system.

JOB REQUIREMENTS

- Fresh-Graduated

- Have strong objective to follow Customer Service as long-term career

- Find happiness in supporting others with calming manner,

- Be patient, careful & detail oriented

- Able to work under high pressure

BENEFITS:

- Chance to learn and get experience from International environment and the #1 recruitment website in Vietnam

- Receive on-the-job training, mentoring and coaching from Senior Customer Care Specialist to develop career path

- Interesting training program: Leadership, Breakthrough success, Service excellent culture…

- Various Exciting Team activities: Teambuilding, Company trip, Thanksgiving day, Annual party…

- Be entitled to at least 15 days of annual leave

- Performance and salary review twice a year

CONTACT: Trinh.Phuong.Pham@navigosgroup.com

*** Short-listed candidates will be contacted for a phone-interview.

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